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Privacy Policy
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This policy explains what personal data Vaelor collects when you use this website and the game, why we collect it, who can access it and what rights you have. By creating an account or playing, you agree to it. It should be read together with the Terms of Service and the Server Rules.
- 1. Data we collect
- 2. Why we use it
- 3. Who can access it
- 4. How long we keep it
- 5. Your rights
- 6. Fair play and security
- 7. Cookies
- 8. Changes
1. Data we collect
- Email address: used to recover your account, answer your requests and warn you about important activity, such as a password change.
- IP address: recorded, with date and time, when you use the website and the game.
- Account and game data: account number, characters, items, gold, trades, bank transfers, shop sales, deaths and other activity inside the game.
- Payment data: when you buy coins, the payment is handled by an external payment provider. We receive the order, the amount, the status and the data needed to credit your coins and to meet tax and accounting duties. We do not receive or store your card number.
- Technical data of your computer and game client: identifiers needed to keep the game fair (see section 6).
- Support data: tickets, reports and the messages you send us.
2. Why we use it
- To create and run your account and to let you play.
- To process purchases and credit coins.
- To answer tickets and reports.
- To keep the game fair and secure, and to apply the Server Rules.
- To meet legal, tax and accounting obligations.
- To send you marketing messages only if you ask for them. You can stop at any time.
3. Who can access it
- Your email address is never sold or shared for marketing.
- Your IP address is not public. Only the staff and our hosting providers can access it.
- Payment data is shared with the payment provider that processes your purchase and, when needed, with accounting service providers bound by confidentiality.
- We use service providers for hosting and for sending emails. They only process data on our behalf.
- We disclose personal data to the authorities only when there is a legitimate legal request.
4. How long we keep it
- Account and game data are kept while your account exists.
- Records of payments are kept for 5 years from the payment, as proof of sale.
- Evidence of rule violations and the records of a punishment are kept for as long as needed to handle disputes and to prevent the same abuse.
- Other technical records are kept only for as long as they are useful for security and fair play.
5. Your rights
You can ask us to confirm that we hold data about you, to show it, to correct it, or to delete it. Open a ticket through the support ticket system on this website, and we will answer within 15 days. We may keep the data that we are required by law to keep, and the evidence needed for a punishment or a dispute. Deleting your data may mean deleting your account and its characters.
6. Fair play and security
To keep the game fair, we monitor how the game is played and may record and review it. This includes your actions in the game, technical identifiers of your computer and game client, and recordings of game sessions. This data is used only for the integrity of the service and is not shared with other players or with third parties. Recordings kept as evidence are not deleted. We do not publish how detection works. See also the Monitoring section of the Server Rules.
7. Cookies
This website uses only the cookies it needs to work: to keep you logged in, to protect forms against forged requests and to remember your preferences during the session. We do not use advertising cookies or third-party trackers. We keep a small first-party cookie (30 days) that only records which website or link brought you here, and we count page views and unique visitors with a hash of your IP address and browser, so we can understand where new players come from. The hash cannot be turned back into your IP address.
We also save your chosen language in a first-party cookie for 180 days. On a first visit, the country supplied by our delivery provider determines the default language: Portuguese for Brazil, English otherwise. You can change it at any time using the flags.
8. Changes
We may change this policy at any time. Please review it from time to time. The date of the last change is below.
Last updated: October 27, 2026.
